What standards must a franchisee of Aw maintain regarding the condition and appearance of the Papa Ray's Pizza Restaurant?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
11.2 Use, Condition and Appearance of the Premises. You agree that:
- (a) neither the Papa Ray's Pizza Restaurant nor the Premises will be used for any purpose other than the operation of a Papa Ray's Pizza Restaurant in compliance with this Agreement;
- (b) you will maintain the condition and appearance of the Papa Ray's Pizza Restaurant, its fixtures, furniture, equipment, and signs and the Premises in accordance with our standards and consistent with the image of a Papa Ray's Pizza Restaurant as an efficiently operated business offering high quality products and services and observing the highest standards of efficient and courteous service; In that connection, you agree to take, without limitation, the following actions during the term of this Agreement: (1) thorough cleaning, repainting and redecorating of the interior and exterior of the Premises at reasonable intervals; (2) interior and exterior repair of the Premises; and (3) repair or replacement of damaged, worn out or obsolete fixtures, furniture, equipment, and signs;
- (c) you will not make any material alterations to the Premises or to the appearance of the Papa Ray's Pizza Restaurant, as originally developed, without our prior written approval. If you do so, we have the right, at your expense, to rectify alterations we have not previously approved;
- (d) you will replace or add new equipment and fixtures when we reasonably specify in order to meet changing standards or accommodate new services, new products and new methods of providing and displaying the new products and services;
- (e) on notice from us at reasonable intervals, but not more often than once every five (5) years, you will upgrade, refurbish and redecorate the Premises, at your expense, to conform to the building design, trade dress, color schemes, and presentation of the Marks in a manner consistent with the then-current image for new Papa Ray's Pizza Restaurants or of new or refurbished company-owned or affiliate-owned operations. Such upgrades, refurbishing and redecoration may include, without limitation, structural changes, remodeling, refurnishing, redecoration, installation of new equipment, and modifications to existing improvements. (All actual changes will be subject to our prior written approval); and
- (f) you will place or display at the Premises (interior and exterior) only those signs, emblems, designs, artwork, lettering, logos, and display and advertising materials that we from time to time approve.
Source: Item 22 — CONTRACTS (FDD pages 39–40)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, franchisees must maintain the condition and appearance of their Papa Ray's Pizza Restaurant to align with Aw's standards for an efficiently operated business that offers high-quality products and services with efficient and courteous service. This includes regular cleaning, repainting, and redecorating of both the interior and exterior of the premises at reasonable intervals. Franchisees are also responsible for interior and exterior repairs, as well as repairing or replacing any damaged, worn-out, or obsolete fixtures, furniture, equipment, and signs. These standards ensure that each Papa Ray's Pizza Restaurant reflects the brand's image and meets customer expectations.
Aw franchisees cannot make any significant changes to the premises or the restaurant's appearance without prior written approval from Aw. If unapproved alterations are made, Aw has the right to rectify them at the franchisee's expense. Franchisees are also required to replace or add new equipment and fixtures when Aw specifies, in order to meet changing standards or accommodate new services and products. This ensures that all locations stay current with Aw's evolving brand standards and offerings.
Furthermore, Aw may require franchisees to upgrade, refurbish, and redecorate the premises at their own expense, but not more often than once every five years. These changes must conform to the current building design, trade dress, color schemes, and presentation of the Marks, aligning with the image of new or refurbished company-owned or affiliate-owned operations. All actual changes are subject to Aw's prior written approval. Franchisees must also use only signs, emblems, designs, artwork, lettering, logos, and display and advertising materials that Aw approves for both the interior and exterior of the premises. These stipulations help maintain brand consistency across all Papa Ray's Pizza Restaurant locations.
In addition to the physical appearance of the restaurant, Aw also sets standards for the staff. Franchisees must ensure that all employees maintain a neat and clean appearance and wear uniforms that meet Aw's standards and specifications. This is important for protecting the Marks and brand image of Papa Ray's Pizza Restaurant. By adhering to these detailed standards, Aw aims to ensure a consistent and positive experience for all customers, regardless of location.