What is the required level of supervision for an Aw Papa Ray's Pizza Restaurant?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
ARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS**
You (or your Owner) must at all times perform the obligations under the Franchise Agreement, exert your best efforts to promote and enhance the business of your Papa Ray's Pizza Restaurant and/or to affect the widest and best possible distribution of products and services from your Papa Ray's Pizza Restaurant.
Under the Franchise Agreement, you are not required to personally supervise the operations of your Papa Ray's Pizza Restaurant; however, your Papa Ray's Pizza Restaurant must at all times be under the direct, day-to-day, full-time, supervision of either you or, if you are an entity, an approved Owner who has satisfactorily completed our initial training program, or a manager who has satisfactorily completed our training program. If a manager supervises your Papa Ray's Pizza Restaurant, you or your approved Owner must remain active in overseeing the operations of your Papa Ray's Pizza Restaurant conducted under the supervision of the manager. The manager of your Papa Ray's Pizza Restaurant does not need to have an equity interest in your Papa Ray's Pizza
Restaurant but, must maintain the confidentiality of any of our confidential information to which he or she has access and managers must sign an agreement to maintain said confidentiality in a form approved by us.
You must maintain a staff of trained employees and managers sufficient to operate your Papa Ray's Pizza Restaurant in compliance with our standards and to provide proper customer service during all hours of operation.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 32–33)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, the franchisee or an approved owner must fulfill the obligations under the Franchise Agreement and exert their best efforts to promote the business. While personal supervision isn't mandatory, the Papa Ray's Pizza Restaurant must have direct, day-to-day, full-time supervision. This supervision can be provided either by the franchisee, an approved owner who has completed the initial training, or a manager who has also completed the training program.
If a manager is responsible for the daily supervision, the franchisee or an approved owner must still actively oversee the restaurant's operations. This ensures that even with a manager in place, the franchisee maintains involvement and control over the business. The manager is not required to have any equity interest in the Papa Ray's Pizza Restaurant. However, the manager must sign an agreement to maintain the confidentiality of any of Aw's confidential information to which they have access.
Aw also requires franchisees to maintain a staff of trained employees and managers sufficient to operate the Papa Ray's Pizza Restaurant in compliance with their standards and to provide proper customer service during all hours of operation. This ensures that the restaurant is adequately staffed with competent personnel to meet operational demands and customer expectations.