Does Aw provide specifications for purchasing computer systems for Papa Ray's Pizza Restaurants?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
hise Agreement, Sections 12.3)
Computer System
You must purchase and use the point of sale (POS) system that we require for use by Papa Ray's Pizza Restaurants and purchase the necessary hardware to support it. The currently approved POS system is Microworks Prism. In addition to functioning as a cash register, its features include website online ordering and other website applications, inventory tracking, loyalty/gift card tracking, customer data collection, delivery tracking, mapping, and employee time clock function. The initial cost of purchasing the required POS system, including equipment, is $12,000 to $19,000. One of our affiliates has used this POS system since October 2013.
You must purchase a separate computer from your POS System for use in operating your Papa Ray's Pizza Restaurant. The estimated cost for purchasing one with basic software is $500.
We can require you to upgrade your POS system at any time if we determine that the system is insufficient for the efficient operation and management of a Papa Ray's Pizza Restaurant or is incompatible with our computer system. There are no limits under the Franchise Agreement on the number of times you must upgrade or substitute software or hardware on the amount you may be required to spend on these upgrades or substitutions. We have the right to access your POS system to retrieve information regarding the operations of your Papa Ray's Pizza Restaurant. (Franchise Agreement, Section 11.13)
The cost of online ordering from the designated supplier of the POS system currently ranges from $180 to $250 per month. If we require you to use the loyalty/gift card services from the POS system designated supplier in the future, you will incur an additional monthly charge. We have no obligation to provide ongoing maintenance, support or upgrades to the required POS system. You are required to maintain an annual maintenance agreement for the POS system which we estimate will cost $800 to $2,000 annually.
If we develop proprietary software for use by the franchise system, we can require you to use the software, purchase hardware to support it, enter into a Software License Agreement, and to pay the then current published license fees.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, franchisees must purchase and use a point of sale (POS) system that Aw requires, along with the necessary hardware to support it. The currently approved POS system is Microworks Prism. The initial cost of purchasing the required POS system, including equipment, ranges from $12,000 to $19,000. One of Aw's affiliates has used this POS system since October 2013.
In addition to the POS system, franchisees must purchase a separate computer for operating their Papa Ray's Pizza Restaurant. The estimated cost for purchasing one with basic software is $500. Aw can require franchisees to upgrade their POS system at any time if they determine the system is insufficient or incompatible with their computer system. There are no limits under the Franchise Agreement on the number of times franchisees must upgrade or substitute software or hardware or the amount they may be required to spend on these upgrades or substitutions. Aw has the right to access the franchisee's POS system to retrieve information regarding the operations of their Papa Ray's Pizza Restaurant.
The cost of online ordering from the designated supplier of the POS system currently ranges from $180 to $250 per month. If Aw requires franchisees to use the loyalty/gift card services from the POS system designated supplier in the future, they will incur an additional monthly charge. Aw has no obligation to provide ongoing maintenance, support, or upgrades to the required POS system. Franchisees are required to maintain an annual maintenance agreement for the POS system which Aw estimates will cost $800 to $2,000 annually. Franchisees must have high-speed Internet access and an e-mail account for communication with Aw and for on-line ordering for customers.