When does Aw provide on-site assistance and training at the franchisee's premises?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
limitation, travel, room, board, transportation expenses, and wages, incurred by you (or any of your Owners) and any proposed manager or employees in connection with attending any initial training program.
- 5.2 On-Site Start-Up Assistance and Training. One of our representatives will spend three (3) days at your Premises on or around the date of the opening of your Papa Ray's Pizza Restaurant to provide on-site assistance and training to you, your Owners, your manager and employees and to assist you in opening your Papa Ray's Pizza Restaurant.
Source: Item 22 — CONTRACTS (FDD pages 39–40)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, on-site assistance and training are provided at the franchisee's premises in two instances. First, Aw will send a representative to the franchisee's location for three days around the opening date of their Papa Ray's Pizza Restaurant. This representative will provide on-site assistance and training to the franchisee, their owners, manager, and employees to help with the restaurant's opening.
Second, Aw may provide additional on-site assistance if the franchisee requests it and Aw deems it necessary. In this case, a representative will be sent to the premises for the duration of the assistance. However, the franchisee is responsible for paying a daily fee for this additional support, as well as covering all expenses incurred by the representative, including travel, room, and board.
This means that Aw franchisees can expect initial support at their location during the crucial opening phase. However, franchisees should be aware that any further on-site assistance will come at an additional cost, which could impact their operating budget. It is important for prospective franchisees to assess their training needs and factor in potential costs for additional on-site support when planning their investment.