Does Aw provide guidance with respect to general operating procedures for Papa Ray's Pizza Restaurants?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
operation. (Franchise Agreement, Section 4.7)
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- Furnish you with guidance and assistance in the operation of your Papa Ray's Pizza Restaurant as we deem appropriate. Operating assistance may consist of advice and guidance with respect to: sale of products and provision of services; specifications, standards and operating procedures used in Papa Ray's Pizza Restaurants; food preparation and presentation methods; purchasing approved fixtures, furniture, equipment, signs, inventory products, operating materials and supplies; advertising and promotional programs; administrative, bookkeeping, accounting, sales and general operating procedures; and employee training programs. This guidance will be furnished in the Operations Manual (defined below), lists of approved suppliers, other written materials, electronic communication, consultations by phone and/or consultations at our office or at your Papa Ray's Pizza Restaurant. (Franchise Agreement, Section 6.1)
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- Upon your request and at our sole discretion, we will send a representative to your Papa Ray's Pizza Restaurant to provide additional guidance and assistance for a fee. We may require this additional guidance and assistance if you are not operating your Papa Ray's Pizza Restaurant in compliance with the Franchise Agreement. (Franchise Agreement, Section 6.1)
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- Loan to you, during the term of the Franchise Agreement, one copy of an operating and procedures manual, which may consist of one or more manuals, in written or electronic form, for Papa Ray's Pizza Restaurants (the "Operations Manual"), containing mandatory and suggested specifications, standards and operating procedures prescribed from time to time by us for Papa Ray's Pizza Restaurants and information on other obligations you have under the Franchise Agreement. The Operations Manual may be modified at any time to reflect changes in the System, including additions to and deletions from authorized products and services, specifications, standards and operating procedures of a Papa Ray's Pizza Restaurant and under the Franchise Agreement. (Franchise Agreement, Section 6.2) The table of contents of the Operations Manual as of the date of this Disclosure Document is attached to this Disclosure Document as Exhibit E. Currently, the Operations Manual has a total of 156 pages. We are currently in the process of revising the Operations Manual.
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- Issue, modify and supplement the standards, specifications and procedures for purchasing and for the operation of Papa Ray's Pizza Restaurants. (Franchise Agreement, Section 11)
7.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, Aw does provide guidance and assistance in the operation of Papa Ray's Pizza Restaurants as deemed appropriate. This includes advice and guidance regarding the sale of products and provision of services, specifications, standards and operating procedures used in Papa Ray's Pizza Restaurants, food preparation and presentation methods, purchasing approved items, advertising and promotional programs, administrative, bookkeeping, accounting, sales and general operating procedures, and employee training programs. This guidance is furnished in the Operations Manual, lists of approved suppliers, other written materials, electronic communication, consultations by phone and/or consultations at their office or at the franchisee's Papa Ray's Pizza Restaurant.
Aw will also loan franchisees one copy of an operating and procedures manual, which may consist of one or more manuals, in written or electronic form, for Papa Ray's Pizza Restaurants, containing mandatory and suggested specifications, standards and operating procedures prescribed from time to time by Aw for Papa Ray's Pizza Restaurants and information on other obligations the franchisee has under the Franchise Agreement. The Operations Manual may be modified at any time to reflect changes in the System, including additions to and deletions from authorized products and services, specifications, standards and operating procedures of a Papa Ray's Pizza Restaurant and under the Franchise Agreement.
Furthermore, Aw will send one of their representatives to the franchisee's Papa Ray's Pizza Restaurant for 3 days around the time of opening to provide on-site assistance and additional training to the franchisee, any manager and their employees for no additional fee. Aw may also offer and may require the franchisee (or their approved Owner) and any manager to attend supplemental training, seminars, programs, regional franchise meeting and/or webinars during the term of the franchise at times and places they designate. Aw has the right to charge the franchisee a tuition fee for these programs and the franchisee will be responsible for their and their managers' travel and living expenses.