How many hours of on-the-job training does Aw provide for taking orders?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
| SUBJECT | HOURS OF CLASSROOM TRAINING | HOURS OF ON-THE-JOB TRAINING | LOCATION* |
|---|---|---|---|
| History of Franchise, | 8 | 0 | Chicago, IL |
| Introduction to System | |||
| Preparation of dough | 0 | 5 | Chicago, IL |
| Cutting and grinding cheese | 0 | 2 | Chicago, IL |
| Rotation | 0 | 3 | Chicago, IL |
| Answering the phone and taking | 0 | 10 | Chicago, IL |
| orders | |||
| Salads | 0 | 1 | Chicago, IL |
| Scheduling | 0 | 5 | Chicago, IL |
| Mac’n’cheese | 0 | 2 | Chicago, IL |
| Cutting of pizza Zero | 0 | 2 | Chicago, IL |
| Topping Pizzas | 0 | 5 | Chicago, IL |
| Cheesy bread | 0 | 1 | Chicago, IL |
| Traditional wings | 0 | 3 | Chicago, IL |
| Boneless Chicken | 0 | 2 | Chicago, IL |
| How to handle a complaint | 0 | 10 | Chicago, IL |
| Local Store Marketing | 0 | 10 | Chicago, IL |
| Making sauce | 0 | 2 | Chicago, IL |
| Cutting and cleaning vegetables | 0 | 2 | Chicago, IL |
| Prepping toppings | 0 | 5 | Chicago, IL |
| Taking Orders | 0 | 10 | Chicago, IL |
| Prep list inventory | 0 | 5 | Chicago, IL |
| Food Ordering Process | 0 | 5 | Chicago, IL |
| Slice reheating | 0 | 5 | Chicago, IL |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, the initial training program includes 10 hours of on-the-job training for answering the phone and taking orders, and an additional 10 hours of on-the-job training specifically for taking orders. This training takes place in Chicago, IL.
This means that Aw franchisees and their managers will receive a dedicated amount of practical training focused on mastering the order-taking process. This hands-on approach is designed to equip them with the skills necessary to efficiently and accurately handle customer orders, which is crucial for customer satisfaction and operational efficiency.
In addition to the initial training, Aw also provides on-site start-up assistance and training for 3 days around the time of opening. This additional support can help reinforce the initial training and address any specific challenges that may arise during the initial phase of operation. Franchisees should confirm whether additional order-taking training is included during this on-site period.