How many hours of on-the-job training does Aw provide on how to handle a complaint?

According to Aw's 2025 Franchise Disclosure Document, franchisees receive 10 hours of on-the-job training specifically focused on how to handle customer complaints. This training takes place in Chicago, IL. Complaint handling is a crucial aspect of customer service and business operations, so this dedicated training indicates the importance Aw places on addressing customer concerns effectively.

This on-the-job training is part of a broader initial training program that Aw provides to new franchisees and their managers. The initial training program lasts 24 days (6 days a week for 4 weeks). While Aw does not charge a fee for the initial training program for up to 2 people, franchisees are responsible for all compensation, travel, lodging and other living expenses incurred by them and any manager attending training.

In addition to the initial training, Aw may also require franchisees or their managers to attend supplemental training, seminars, programs, regional franchise meetings, and/or webinars during the term of the franchise. Aw has the right to charge a tuition fee for these programs, and franchisees will be responsible for their and their managers' travel and living expenses. Aw may also hold an Annual Conference of franchisees, which franchisees and/or their operating managers must attend, and pay the Annual Conference registration fee, even if they fail to attend, as well as travel and living expenses.