How many hours of on-the-job training does Aw provide for how to handle a complaint at Aw?

According to Aw's 2025 Franchise Disclosure Document, the initial training program includes 10 hours of on-the-job training related to handling customer complaints. This training will take place in Chicago, IL.

This on-the-job training is designed to equip franchisees and their staff with practical skills for addressing and resolving customer issues effectively. Proper complaint handling is crucial for maintaining customer satisfaction and protecting Aw's brand reputation. The training covers techniques for listening to customer concerns, identifying the root cause of problems, and implementing appropriate solutions.

In addition to the initial training, Aw also provides on-site assistance and additional training for 3 days around the time of the restaurant opening. This additional support can help reinforce the skills learned during the initial training and address any specific challenges that arise during the opening phase. Furthermore, Aw may offer or require attendance at supplemental training, seminars, or webinars during the franchise term, which could include further instruction on customer service and complaint resolution.

Prospective franchisees should consider the importance of effective complaint handling in the food service industry. The 10 hours of on-the-job training, along with ongoing support from Aw, can help franchisees develop the skills and strategies needed to manage customer issues and maintain a positive brand image. Franchisees should inquire about the specific content covered during the complaint handling training and any additional resources available to support their customer service efforts.