Why does Aw impose standards, specifications, policies, and procedures on its franchisees?

s) shall be detrimental to the System and Marks.

• 11.7 Hours of Operation. You agree to keep the Papa Ray's Pizza Restaurant open for business seven (7) days a week, three hundred sixty-five days each calendar year during such minimum hours as we may prescribe from time to time.

• 11.8 Specifications, Standards and Procedures. You agree to comply with all mandatory specifications, standards, and operating procedures relating to the appearance, function, cleanliness, sanitation and operation of a Papa Ray's Pizza Restaurant. Mandatory specifications, standards, and operating procedures we prescribe from time to time in the Operations Manual, or otherwise communicated to you in writing, will constitute provisions of this Agreement as if fully set forth in this Agreement. All references to "this Agreement" includes all such mandatory specifications, standards, and operating procedures. The mandatory specifications will include without limitation:
• (a) type, quality, size, and taste of all food and beverage products and services sold at the Papa Ray's Pizza Restaurant and of all other products used in the packaging and sale of the products and services;
• (b) recommended pricing of products and services and maximum and minimum pricing as permitted by law;
• (c) manner of, and limitations on, delivery of products and services outside the Premises;
• (d) the safety, maintenance, cleanliness, sanitation, function and appearance of the Papa Ray's Pizza Restaurant and the Premises and its fixtures, equipment, furniture, decor, signs, displays, and menu boards;
• (e) qualifications, training, dress, general appearance and demeanor of Papa Ray's Pizza Restaurant employees;
  • (f) use of the Marks and use of products imprinted with the Marks;
  • (g) use and retention of standard accounting and recordkeeping systems and forms;
  • (h) identification of you as the owner of the Papa Ray's Pizza Restaurant;
  • (i) advertising and promotion;
• (j) customer service and satisfaction, including the handling of customer complaints; and
  • (k) online ordering.
• 11.9 Compliance with Laws and Good Business Practices. You agree to secure and maintain in force in your name all required licenses, permits, and certificates relating to the operation of the Papa Ray's Pizza Restaurant. You agree to operate the Papa Ray's Pizza Restaurant in full compliance with all applicable laws, ordinances, and regulations, including, without limitation, all government regulations relating to the preparation and sale of food, customer data security and privacy, worker's compensation insurance, unemployment insurance,

and withholding and payment of federal and state income taxes, social security taxes and sales taxes.

Source: Item 22 — CONTRACTS (FDD pages 39–40)