What is the estimated annual cost for the POS system maintenance agreement required by Aw?

According to Aw's 2025 Franchise Disclosure Document, franchisees are required to maintain an annual maintenance agreement for the POS system. The estimated cost for this agreement ranges from $800 to $2,000 annually. This cost is in addition to the initial purchase price of the POS system, which ranges from $12,000 to $19,000, including equipment.

This maintenance agreement is essential for ensuring the POS system functions correctly and receives necessary updates and support. Without it, franchisees risk system malfunctions that could disrupt operations and impact revenue. The range in cost likely depends on the level of support and specific services included in the maintenance agreement.

Prospective Aw franchisees should budget for this ongoing expense and carefully review the terms of the maintenance agreement to understand what is covered. It would be prudent to inquire with Aw about the factors that determine the specific cost within the $800 to $2,000 range, such as the size of the restaurant, the number of POS terminals, or the level of support required. Understanding these factors will allow for more accurate financial planning.

It is also important to note that Aw does not provide ongoing maintenance, support, or upgrades to the required POS system, making this maintenance agreement crucial. Additionally, Aw retains the right to require upgrades to the POS system at any time, which could incur further costs for the franchisee.