For Auntie Annes, what support services are excluded from the POS system support?

According to Auntie Anne's 2024 Franchise Disclosure Document, the Comprehensive Support offered for the POS system excludes several specific services. These exclusions include Billable Support, which is a separate category of support that franchisees can request for an additional fee. Training on the use of the POS system or the back office system is also not covered under Comprehensive Support, meaning franchisees will need to find alternative resources for learning how to operate these systems. Troubleshooting internet service is excluded, indicating that franchisees are responsible for resolving any internet connectivity issues independently.

Additionally, Comprehensive Support does not cover hardware maintenance or replacement, implying that franchisees will bear the costs of maintaining and replacing any faulty hardware components of the POS system. Support for non-approved software, non-instructional games, audio and video, non-standard screensavers, or internet messaging is also excluded, suggesting that franchisees must adhere to using only approved software and applications on the POS system. Lastly, assistance with operations or balancing, such as over/short issues, pullback, and data entry, is not included, meaning franchisees are responsible for managing these operational aspects of the business.

Prospective Auntie Anne's franchisees should be aware of these exclusions and factor in the potential costs and responsibilities associated with these unsupported services. Understanding the limitations of the Comprehensive Support can help franchisees budget for additional support services or allocate resources for internal training and troubleshooting.