What responsibilities do the Managers of an Auntie Annes Shop have?

According to Auntie Annes's 2024 Franchise Disclosure Document, franchisees are required to devote their best efforts to the proper and effective operation of the shop. While franchisees (if an individual) and owners (if an entity) are not required to participate in the actual operation of the Auntie Annes shop, they may, with Auntie Annes's consent, serve as the Primary Contact and/or a Manager. However, Auntie Annes does not recommend an investment in a shop for investors interested in an absentee management business.

The franchisee must appoint a Primary Contact who will be responsible for, and have decision-making authority regarding, the day-to-day operations of the shop. The Primary Contact must successfully complete the training program to Auntie Annes's satisfaction. If the Primary Contact ceases to be involved in the day-to-day operation of the shop, the franchisee must promptly notify Auntie Annes and appoint a qualified replacement, subject to their approval.

In practice, this means that while an Auntie Annes franchisee isn't obligated to be directly involved in the daily operations, they must ensure the shop is well-managed. If they choose not to manage the shop themselves, they need to appoint a Primary Contact who is both capable and has completed the required training. This individual will then be responsible for the shop's day-to-day decisions and operations. The franchisor prefers that franchisees are actively involved and discourages absentee ownership.