Is Auntie Annes required to provide on-site training at the site of a franchisee's Franchised Business?
Auntie_Annes Franchise · 2024 FDDAnswer from 2024 FDD Document
- 11.2 On-Site Training.
Except as may be specified on Schedule A, we are not required to provide any on-site training or consultation at the site of your Franchised Business (the "On-Site Training").
You may request that we provide you with On-Site Training.
We may agree to provide On-Site Training but will not be obligated to do so.
We may also, in our sole discretion, require that you obtain On-Site Training at any time, including in the days or weeks before and/or after your Opening Date and/or if you fail to comply with the System and Standards.
Source: Item 22 — CONTRACTS (FDD page 106)
What This Means (2024 FDD)
According to Auntie Annes's 2024 Franchise Disclosure Document, Auntie Annes is generally not required to provide on-site training at a franchisee's location. This means that franchisees should not expect Auntie Annes to send trainers to their specific store to provide training. However, there are exceptions where Auntie Annes may choose to provide or require on-site training.
Specifically, franchisees can request on-site training, which Auntie Annes may agree to provide at their discretion. Additionally, Auntie Annes retains the right to require a franchisee to obtain on-site training under certain circumstances. These circumstances include the period before or after the store's opening date, or if the franchisee fails to comply with Auntie Annes's system standards.
This policy provides Auntie Annes with the flexibility to ensure franchisees are properly trained and adhering to brand standards, while generally placing the responsibility and cost of initial training on the franchisee. Prospective franchisees should be prepared to handle initial training off-site, but also be aware of the potential need for, and cost of, on-site training if requested by the franchisee or required by Auntie Annes.