What is the minimum number of hours for which Auntie Annes charges the Billable Support Fee?

According to Auntie Annes's 2024 Franchise Disclosure Document, franchisees may request Billable Support from the company, which is subject to a Billable Support Fee. This support covers services outside the scope of Comprehensive Support or those requested outside the standard Hours of Availability.

The Billable Support Fee is charged per hour, or any part thereof. However, Auntie Annes requires a minimum of 4 hours for Billable Support.

This means that even if the support needed takes less than 4 hours, the franchisee will still be charged for a full 4 hours of service. This is a fairly common practice in service industries to ensure profitability and cover administrative costs associated with providing support.