How many guest complaints in a month will trigger the Auntie Annes Guest Relations Fee?
Auntie_Annes Franchise · 2024 FDDAnswer from 2024 FDD Document
| Type of Fee1, 3 | Amount | Date Due | Remarks |
|---|---|---|---|
| Guest Relations Fee | Currently, $30 for each guest complaint or other contact request that you do not timely respond to or for each excessive guest complaint | As incurred, due on the Payment Due Date | Payable, in addition to any other remedies that we are entitled to pursue (including reimbursement of any costs or expenses we may incur related to responding to or resolving such complaint on your behalf), if you fail to respond in accordance with our Standards within 72 hours to a guest contact request that we send to you or a guest complaint. We may also impose this fee for the fourth and each subsequent guest complaint received in a given month related to your Shop. We may change the fee, time period for responding to complaints, and number of complaints deemed to be excessive from time to time. |
Source: Item 6 — OTHER FEES (FDD pages 30–44)
What This Means (2024 FDD)
According to Auntie Annes's 2024 Franchise Disclosure Document, a Guest Relations Fee of $30 may be imposed for the fourth and each subsequent guest complaint received in a month related to a franchisee's shop. This fee is in addition to any other remedies Auntie Annes is entitled to pursue, including reimbursement for costs or expenses incurred to resolve the complaint on the franchisee's behalf.
Additionally, Auntie Annes may charge the $30 Guest Relations Fee for each guest complaint or contact request that a franchisee does not respond to within 72 hours. This applies to guest contact requests sent by Auntie Annes to the franchisee.
Prospective franchisees should note that Auntie Annes may modify the Guest Relations Fee, the timeframe for responding to complaints, and the number of complaints considered excessive. Therefore, it is important to stay informed about any changes to these policies to avoid incurring additional fees. Maintaining excellent customer service and promptly addressing guest concerns are crucial for managing costs and maintaining a positive brand reputation as an Auntie Annes franchisee.