What condition must the POS system be in for Auntie Annes to provide Support Services?
Auntie_Annes Franchise · 2024 FDDAnswer from 2024 FDD Document
As a prerequisite for Company to provide the Support Services, the POS System must be in good operating condition and meet the Minimum Specifications (including, without limitation, the standard hardware and software requirements set forth therein).
The Support Services do not include support for hardware and software that is not part of the Minimum Specifications.
Company will provide Support Services in connection with specific versions of the software identified in the Minimum Specifications, and will not provide Support Services in connection with software that is no longer supported by the software licensor.
Franchisee is responsible for implementing temporary procedures or workarounds as necessary to ensure continuous operation of the Franchised Business while Company is providing Support Services.
Franchisee is responsible for backing up its files, data and programs and for reconstructing corrupted, lost or altered Franchisee files, data and programs.
Company reserves the right, at any time and from time to time during the Term, to make the final judgment, in its sole discretion, as to whether the POS System and Franchisee adequately meet the Minimum Specifications and other prerequisites for Support Services required under this Agreement.
Source: Item 22 — CONTRACTS (FDD page 106)
What This Means (2024 FDD)
According to Auntie Annes' 2024 Franchise Disclosure Document, to receive support services, the POS system must be in good operating condition and meet the minimum specifications. This includes meeting the standard hardware and software requirements. Auntie Annes will only provide support for hardware and software that are part of the minimum specifications.
Auntie Annes will provide support services for specific software versions identified in the minimum specifications, but not for software no longer supported by the licensor. The franchisee is responsible for implementing temporary procedures or workarounds to ensure continuous operation while Auntie Annes provides support.
The franchisee is also responsible for backing up files, data, and programs, and for reconstructing any corrupted, lost, or altered data. Auntie Annes reserves the right to make the final judgment on whether the POS system and the franchisee adequately meet the minimum specifications and other prerequisites for support services.