According to Augusta Lawn Care's 2025 Franchise Disclosure Document, all sales must occur at or from the franchisee's Business. However, franchisees are restricted from soliciting orders from consumers outside of their territory and are barred from using other channels of distribution, such as the Internet, catalog sales, telemarketing, or other direct marketing, to make sales outside of their territory. Franchisees may not solicit business outside their site through the use of a toll-free number, direct mail, Internet website or other advertising method without prior written approval from Augusta Lawn Care.

This means that while an Augusta Lawn Care franchisee can sell to any customer and set their own prices, the actual transaction needs to be tied to the physical location of their business. This could limit a franchisee's ability to generate sales through online channels or through marketing efforts that extend beyond their designated territory without explicit approval from Augusta Lawn Care.

This restriction is fairly common in franchise agreements, as franchisors often want to protect the territories of other franchisees and maintain control over brand messaging and marketing strategies. It is important for prospective franchisees to understand these limitations and to factor them into their business plans and marketing strategies. Franchisees should discuss with Augusta Lawn Care what types of advertising and marketing are pre-approved and what steps are needed to get approval for other methods.