What is evaluated to ensure that revenue recognition criteria are met by Augusta Lawn Care?

hange the types of authorized goods and services, and the prices for authorized goods and services sold by You in our sole discretion. There are no limitations on our right to make changes.

7.2.4 Inspections.

In an effort to advance the protection and enhancement of the Augusta Lawn Care brand and the Marks, Augusta Lawn Care and/or its designated agents or representatives may conduct periodic quality control and records inspections of the Augusta Lawn Care Business at any time during the Term. Inspections may be made with or without prior notice. Without limiting the foregoing, you grant Augusta Lawn Care and its agents the right to: (a) enter upon the Augusta Lawn Care Business premises for the purpose of conducting inspections, and you shall cooperate with Augusta

Lawn Care representatives in such inspections by rendering such assistance as they may reasonably request; (b) photograph your Augusta Lawn Care Business and observe and record video of your Business's operation for consecutive or intermittent periods as Augusta Lawn Care deems necessary; (c) interview your personnel and customers; and (d) inspect and copy any books records and documents related to your Augusta Lawn Care Business's operation. You shall take such steps as may be necessary to correct immediately any deficiencies detected during any such inspection. If any inspection reveals that you are not in compliance with any provision of this Agreement, the Manual, or any of Augusta Lawn Care's standards and/or specifications, you shall be deemed in breach of your obligations under this Agreement and Augusta Lawn Care shall have the right to terminate this Agreement as provided under Section 10.2 of this Agreement, if you fail to cure the breach before the expiration of all applicable notice and cure periods. You further agree that You will reimburse Augusta Lawn Care for its representative's time and travel expenses if an additional inspection at the Augusta Lawn Care Business is required when a violation has occurred and You have not corrected the violation.

7.2.5 Customer Satisfaction

You must present customers with such evaluation cards or forms as the Franchisor may periodically prescribe, for return by the customers to Augusta Lawn Care If Your scores from the customer response forms do not meet Augusta Lawn Care's then-current standards, as may be described in the Manual, Augusta Lawn Care may suggest ways in which You can improve Your scores. If You do not take immediate, effective steps to bring Your operation into conformity with Augusta Lawn Care's standards, Your failure to do so will constitute a material breach of this Agreement, and You shall be subject to termination pursuant to Section 10.2.

You shall respond to all customer complaints suggestions and the like via e-mail, telephone, or regular mail within 48 hours of submission by the customer or prospective customer.

7.2.6 Maintenance Requirements

All equipment repairs shall be completed within seventy-two (72) hours. Any damaged or "worn" equipment shall be repaired (reupholstered, etc.) every six months, or as needed. Interior walls of common areas shall be painted or "touched up" every six months, or as needed. You shall maintain the Augusta Lawn Care Business in accordance with the requirements set forth in the Manual. From time-to-time, Augusta Lawn Care may require You to remodel all or part of the Augusta Lawn Care Business and purchase new equipment, furniture, fixtures, signs and other such items as Augusta Lawn Care designates in its sole discretion. You must promptly, at Your own cost and expense, remodel refurbish, and improve the Augusta Lawn Care Business as instructed by Augusta Lawn Care.

Source: Item 23 — RECEIPTS (FDD pages 44–184)