Is the Copilot Software LLC CRM software required for Augusta Lawn Care franchisees?
Augusta_Lawn_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
We have an affiliated company, Copilot Software LLC ("Copilot"), which was formed on January 1, 2023. Copilot principal business address is 8115 Birch Bay Square, Suite 133, Blaine, Washington 98230. Although not required, Copilot is our recommended customer relationship management ("CRM") software, and will provide goods and service to our franchisees.
We have an affiliated company, Mike Andes Media Group LLC ("MAMG"), which was formed on February 6, 2019. MAMG's principal business address is 8115 Birch Bay Square, Suite 133, Blaine, Washington 98230. Although not required, MAMG is our recommended media provider, and will provide goods and service to our franchisees.
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS, AND AFFILIATES (FDD pages 9–11)
What This Means (2025 FDD)
According to the 2025 Augusta Lawn Care Franchise Disclosure Document, the Copilot Software LLC CRM software is not required for franchisees. However, Copilot Software LLC is an affiliated company of Augusta Lawn Care, formed on January 1, 2023, and is the franchisor's recommended customer relationship management (CRM) software. Copilot Software LLC will provide goods and services to Augusta Lawn Care franchisees.
While Augusta Lawn Care suggests using Copilot, franchisees have the option to choose other CRM software that meets their business needs. This allows franchisees to evaluate different CRM systems and select one that best fits their operational style and budget.
Another affiliated company, Mike Andes Media Group LLC (MAMG), is also mentioned as the recommended media provider, but its services are also not mandatory. This structure gives Augusta Lawn Care franchisees some flexibility while still offering preferred vendor options through affiliated entities.