To whom is the Technology Services Fee payable for an Atwell Suites franchise?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ernet Access network. You may be required to sign a participation agreement with an approved vendor for these services.
Note 8: Other Technology Systems: In connection with the installation of the Point of Sale (POS) systems for the bar and the market, your Hotel will be required to order an approved POS system, use an approved vendor to install the equipment, and enter into an agreement with them. Atwell Suites Hotels are also required to subscribe to and play a brand-specified music program in the public areas of the Hotel.
Hotels are required to install a service optimization application via an SCH approved third party vendor. Quore, LLC is the only SCH approved service optimization vendor. Quore's service optimization application provides workflow automation, integration to the In-Room Entertainment system for guest requests and facilitates compliance with cleanliness and maintenance standards. Installation of Quore's service optimization application is conducted through the use of mobile devices by hotel employees, connected via IHG Connect Wifi. Quore's service optimization application requires a subscription agreement, which is attached to the master services agreement between SCH and Quore, to be executed by the Hotel directly with Quore, LLC and payment may be made monthly or annually. A copy of the Quore subscription is attached as Exhibit G-9 to this disclosure document.
Atwell Suites are also required to subscribe to and play a brand-specified music program in the public areas of the Hotel. In connection with the installation of the POS systems for the Bar, your Hotel will be required to order an approved POS system, use an approved vendor to install the equipment, and enter into an agreement with them.
Note 9: Third Party Distribution Connection Fees: Holiday requires that all Atwell Suites Hotels participate in the IHG Commission Services ("ICS") program and the Global Distribution System ("GDS"). ICS was the first centralized commission payment program in the industry, and currently has approximately 165,000 participating travel agencies in 52 countries. SCH will provide you with a monthly invoice detailing all commissions and Distribution Connection fees that SCH pays for you.
Source: Item 6 — OTHER FEES (FDD pages 30–56)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, there are several technology-related fees that franchisees may be required to pay, and the recipients of these fees vary depending on the specific service.
For the Point of Sale (POS) systems used in the bar and market areas, franchisees must order an approved POS system and use an approved vendor for installation, entering into an agreement with that vendor for payment. Similarly, for the service optimization application, Quore, franchisees must execute a subscription agreement directly with Quore, LLC, and payments can be made monthly or annually. The FDD also mentions that Atwell Suites hotels are required to subscribe to and play a brand-specified music program in the public areas of the Hotel.
Additionally, Atwell Suites hotels (except for those operating under a Change of Ownership License) must use Cloud PMS, and at the time of the FDD, HotelKey is the only approved Cloud PMS provider. Franchisees will be responsible for Cloud PMS solutions fees. The FDD also mentions that franchisees will be required to sign up for IHG SmartPay to view and pay invoices. Holiday may require franchisees to settle all outstanding obligations payable to Holiday by signing up for direct account debit, electronic funds transfer, or any other program designated by IHG to accomplish the same purpose. Franchisees should carefully review Item 6 and the referenced exhibits to understand the specific technology services required, the approved vendors, and the payment terms for each.