factual

When is the Technology Services Fee due for an Atwell Suites franchise?

Atwell_Suites Franchise · 2025 FDD

Answer from 2025 FDD Document

uites Hotels are also required to subscribe to and play a brand-specified music program in the public areas of the Hotel.

Hotels are required to install a service optimization application via an SCH approved third party vendor. Quore, LLC is the only SCH approved service optimization vendor. Quore's service optimization application provides workflow automation, integration to the In-Room Entertainment system for guest requests and facilitates compliance with cleanliness and maintenance standards. Installation of Quore's service optimization application is conducted through the use of mobile devices by hotel employees, connected via IHG Connect Wifi. Quore's service optimization application requires a subscription agreement, which is attached to the master services agreement between SCH and Quore, to be executed by the Hotel directly with Quore, LLC and payment may be made monthly or annually. A copy of the Quore subscription is attached as Exhibit G-9 to this disclosure document.

Atwell Suites are also required to subscribe to and play a brand-specified music program in the public areas of the Hotel. In connection with the installation of the POS systems for the Bar, your Hotel will be required to order an approved POS system, use an approved vendor to install the equipment, and enter into an agreement with them.

Note 9: Third Party Distribution Connection Fees: Holiday requires that all Atwell Suites Hotels participate in the IHG Commission Services ("ICS") program and the Global Distribution System ("GDS"). ICS was the first centralized commission payment program in the industry, and currently has approximately 165,000 participating travel agencies in 52 countries. SCH will provide you with a monthly invoice detailing all commissions and Distribution Connection fees that SCH pays for you. As a participant in ICS, you must pay the customary minimum of 10% of the GSR (or another percentage that Holiday designates) for the travel agent or other referral source booking. In some cases, Holiday is able to negotiate this percentage and it is subject to increase from time to time. As a participant in ICS, you are automatically enrolled in the GDS, which provides reservation linkage with the three current

major GDS – Travelport, Sabre, and Amadeus. You must pay a GDS fee for any reservation through the GDS that is not cancelled. The GDS Fee is currently set at $6.40 per reservation and is subject to change. Additionally, alternative connections may be developed between SCH and vendors which may be subject to transaction fees. Alternative connection transaction fees (such as the Direct Connect Fee and the Travel Management Company ("TMC") Direct Connect Fee) are determined by the cost of maintaining the connections to the pertinent third party distributors, including fees they charge. The Direct Connect fee is currently set at $1.75 per reservation and is subject to change. The TMC Direct Connect fee is currently set at $5.00 per reservation and is subject to change. The GDS fee and TMC Direct Connect fee are mutually exclusive. This means that a Hotel can be charged one or the other, but not both. You may pay all travel agent commission program fees, including commissions**,** by direct debit through Onyx Commission Processing. If you decline this option, you must pay SCH $2.00 per commissionable transaction billed in addition to the commission (unless you participate in IHG Secure Pay).

Source: Item 6 — OTHER FEES (FDD pages 30–56)

What This Means (2025 FDD)

Based on the 2025 Atwell Suites Franchise Disclosure Document, the timing of technology-related fees varies depending on the specific system or service.

For the Quore service optimization application, franchisees can choose to make payments either monthly or annually. For the Cloud PMS (Property Management System), Atwell Suites hotels will be charged a PMS Solution Fee of $4.25 per room, per month, and this fee may increase by no more than 5% annually with notice. Additionally, there is a Cloud PMS Implementation Fee of $70.00 per month for the first forty-eight (48) months of operation.

Atwell Suites hotels must also participate in the IHG Commission Services (ICS) program and the Global Distribution System (GDS). SCH will provide a monthly invoice detailing all commissions and Distribution Connection fees that SCH pays for the franchisee. As a participant in ICS, the franchisee must pay the customary minimum of 10% of the GSR (or another percentage that Holiday designates) for the travel agent or other referral source booking. Costs of between $30 and $120 per month may apply for competitive rate insight shopping. For Hotels currently subscribed to RevenueStrategy360 these costs may be waived.

Franchisees are also required to subscribe to and play a brand-specified music program in the public areas of the Hotel and in connection with the installation of the POS systems for the Bar, payment timing is not specified in this document. It is important for prospective franchisees to carefully review Exhibit G-9 (Quore subscription), Exhibit G-2 (IHG Commercial Services Agreement, or the IHG Revenue Services Agreement) and the IHG Voice Reservation Service Agreement, attached as Exhibit G-1 to this disclosure document, to fully understand the payment terms and obligations associated with each technology service.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.