What specific amounts must an Atwell Suites franchisee reimburse in relation to chargebacks?

According to Atwell Suites' 2025 Franchise Disclosure Document, franchisees are responsible for reimbursing several amounts related to chargebacks. Specifically, the franchisee must reimburse Atwell Suites for all transactions that are charged back, along with all related amounts. This includes all the chargebacks themselves, any fees, fines, penalties, assessments, and other amounts related to disputing or arbitrating a chargeback, or for failing to produce records within the required time limits.

Furthermore, Atwell Suites franchisees are responsible for all chargeback fees outlined in the Fee Schedule or elsewhere in the agreement. This reimbursement responsibility applies regardless of whether the chargeback is ultimately settled in the franchisee's favor or in the cardholder's favor. This means that even if the Atwell Suites franchisee successfully disputes a chargeback, they are still responsible for covering the associated fees.

In practical terms, this policy means that an Atwell Suites franchisee needs to be diligent in managing transactions and addressing potential disputes promptly to minimize chargebacks. They should also be aware of all fees associated with chargebacks, as these can add to the cost, irrespective of the outcome of the dispute. This aspect of the agreement highlights the importance of understanding and adhering to the card organization's rules and guidelines to mitigate potential financial liabilities related to chargebacks.