When setting up the system for an Atwell Suites franchise, what is required regarding the internet circuit/bandwidth provider?

According to Atwell Suites's 2025 Franchise Disclosure Document, franchisees must use IHG Connect Bandwidth to provide internet connectivity to the hotel, adhering to the brand's standards. Additionally, franchisees are required to implement IHG Connect WiFi, which is an IHG-approved WiFi solution that includes the necessary hardware and software infrastructure. This system enables the hotel to manage its guest wireless solutions effectively.

IHG Connect is supported by IHG-certified technology service partners who handle internet provisioning, WiFi integration, and ongoing support. To ensure proper implementation and support, a Participation Agreement with both the internet service provider and the WiFi systems integrator is mandatory. Currently, bandwidth is provided through an Order Form available via the IHG Marketplace.

This requirement ensures that all Atwell Suites hotels maintain a consistent and reliable internet service for guests, which is crucial for guest satisfaction. By mandating the use of IHG-approved providers and systems, Atwell Suites aims to control the quality and security of the internet services offered, protecting both the brand's reputation and the guests' data. Franchisees should factor in the costs associated with these technology requirements when assessing the overall investment needed to establish and operate an Atwell Suites hotel.