What responsibilities does the Atwell Suites hotel have regarding the PMS Solution?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- 2.3 Hotel Responsibilities. Hotel will, and will cause the Hotel Agents to (a) test the PMS Solution in the environment of Hotel before Use; (b) ensure that the personnel of Hotel complete training on the PMS Solution, are familiar with its online help and self-service features, and use the PMS Solution correctly; (c) enter information into the PMS Solution accurately and completely; (d) report any actual or suspected software errors or failures discovered in the course of using the PMS Solution to HotelKey and IHG, (e) comply with Laws applicable to Hotel and the PMS Solution (including Privacy Laws and any U.S. governmental, regulatory, or agency Laws involving "deemed exports", "re-exports", and "imports" of "technical data" or "technology"), and (f) comply with the policies, requirements, and procedures of HotelKey
and IHG that are made available to Hotel from time to time.
Hotel will ensure all Designated Users comply with industry best practices to implement secure passwords, regularly change such passwords, and protect the security and privacy of their user logins and the PMS Data.
Hotel shall be solely responsible for any and all Claims and Losses (as each such term is defined below) relating to an unauthorized third party access to the PMS Solution and/or PMS Data that results or arises out of breach of the foregoing.
Hotel will comply with any additional security requirements that HotelKey or IHG provides to Hotel in writing, which may be updated from time to time.
Hotel shall inform each Designated User of this Agreement's terms and restrictions and shall enforce such restrictions.
Hotel agrees to notify HotelKey and IHG if Hotel becomes aware of any failure of a Designated User to adhere to the license terms and restrictions in this Agreement.
If the device malfunctions, Hotel will engage HotelKey's support services for resolution.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to the 2025 Atwell Suites FDD, the hotel has several responsibilities regarding the PMS (Property Management System) Solution. The hotel must test the PMS Solution in its environment before use and ensure its personnel complete training, are familiar with online help, and use the solution correctly. Accurate and complete information entry into the PMS Solution is also required. The hotel is obligated to report any software errors or failures to both HotelKey and IHG. Compliance with all applicable laws, including privacy laws and U.S. governmental regulations related to data exports and imports, is mandatory. The hotel must also adhere to the policies, requirements, and procedures of HotelKey and IHG. These responsibilities ensure the proper and secure use of the PMS Solution.
Atwell Suites hotels must ensure all designated users comply with industry best practices for password security, including implementing secure passwords and changing them regularly, to protect user logins and PMS data privacy. The hotel is solely responsible for any claims and losses resulting from unauthorized third-party access to the PMS Solution or PMS data due to a breach of these security measures. Compliance with any additional security requirements provided by HotelKey or IHG in writing is also required. These security measures are crucial for protecting sensitive data and maintaining the integrity of the PMS Solution.
The Atwell Suites franchisee is responsible for informing each designated user of the agreement's terms and restrictions and enforcing these restrictions. The hotel must notify HotelKey and IHG if it becomes aware of any failure by a designated user to adhere to the license terms and restrictions. If a hardware device provided by HotelKey malfunctions, the hotel must engage HotelKey's support services for resolution. These stipulations ensure that all users are aware of their obligations and that any issues are promptly addressed, maintaining the effectiveness and security of the PMS Solution.