What are the requirements for the Public Access Computers that Atwell Suites hotels must install?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotels are required to install designated workstations and a multi-function printer, providing complementary internet access to Hotel guests in the Business Center ("Public Access Computers"). The Public Access Computers must be available 24 hours a day, must utilize SCH-approved security protection software and must include enrollment in a 24x7 support program offered by an SCHapproved vendor. In addition, all Public Access Computers are required to be refreshed every four years, a minimum of one computer must have Microsoft Office, and all must operate at the same or greater bandwidth port speed as other internet enabled devices on the Guest Internet Access network. You may be required to sign a participation agreement with an approved vendor for these services.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 65–73)
What This Means (2025 FDD)
According to Atwell Suites's 2025 Franchise Disclosure Document, hotels are required to install designated workstations and a multi-function printer to provide complimentary internet access to hotel guests in the business center, referred to as "Public Access Computers." These computers must be available 24 hours a day. To ensure security, the computers must utilize SCH-approved security protection software. Additionally, franchisees must enroll in a 24x7 support program offered by an SCH-approved vendor.
To maintain up-to-date technology, Atwell Suites requires that all Public Access Computers are refreshed every four years. At least one computer must have Microsoft Office installed. All computers must operate at the same or greater bandwidth port speed as other internet-enabled devices on the Guest Internet Access network.
Prospective Atwell Suites franchisees should note that they may be required to sign a participation agreement with an approved vendor for these services. This ensures that the computers meet the brand's standards and provide a consistent experience for guests. Franchisees should factor in the costs of these requirements when considering the overall investment and operational expenses of the franchise.