What is the purpose of the IHG Connect Bandwidth provided to an Atwell Suites hotel?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
The IHG Connect program provides guest internet access and personalized guest internet experience, consisting of:
- IHG Connect Bandwidth providing internet connectivity to the Hotel per the Standards; and
- IHG Connect WiFi IHG-approved wifi solution, including required Hardware and Software infrastructure that enables the Hotel to take control of its guest wireless solutions;
IHG Connect is supported by IHG-certified technology service partners that provision internet, perform wifi integration, and provide ongoing support services. A Participation Agreement with both the internet service provider and the wifi systems integrator is required. Bandwidth is currently provided through an Order Form via IHG Marketplace.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to the 2025 Atwell Suites FDD, the IHG Connect program provides guest internet access and a personalized guest internet experience. IHG Connect Bandwidth specifically provides internet connectivity to the hotel in accordance with the brand's standards. The IHG Connect program also includes IHG Connect WiFi, which is an IHG-approved WiFi solution that includes the hardware and software infrastructure needed for the hotel to manage its guest wireless solutions.
IHG Connect is supported by IHG-certified technology service partners who handle internet provisioning, WiFi integration, and ongoing support. To participate, franchisees must enter into a Participation Agreement with both the internet service provider and the WiFi systems integrator. Bandwidth is currently provided through an Order Form via the IHG Marketplace.
For a prospective Atwell Suites franchisee, this means they must use the IHG Connect program to provide internet access to guests. They will need to budget for the costs of the bandwidth, hardware, software, and support services. Additionally, they must adhere to IHG's standards for internet connectivity and WiFi solutions and enter into agreements with IHG-approved service providers.