Who owns the documents that an Atwell Suites franchisee uploads to Quore's servers?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Client Uploaded Documents.
Some modules of the Software may include an electronic document storage system that allows Client to upload existing documents to Quore's servers and/or on servers operated, used or maintained by Quore as part of the Subscription.
Client shall own all such documents, and Client may remove such documents at Client's discretion.
While such documents are stored on Quore's servers and/or on servers operated, used or maintained by Quore as part of the Subscription, Quore shall have access to the documents as required for providing operation of the Software.
Quore may not duplicate such documents or share such documents with third parties or use such documents for any purpose other than for providing operation of the Software without Client's written authorization.
If Client wishes to access, download, or delete such documents after a Subscription Period ends, Client must provide Quore with written notice seeking access to the document storage system.
Quore shall provide such access upon receipt of a written request for a period of up to ninety (90) days after a Subscription Period ends.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites's 2025 Franchise Disclosure Document, the franchisee (referred to as 'Client' in the agreement with Quore) retains ownership of the documents they upload to Quore's servers. This means that the Atwell Suites franchisee has control over these documents and can remove them as they see fit. Quore, the software provider, only has access to these documents as needed to operate the software.
This arrangement protects the Atwell Suites franchisee's data and ensures they maintain control over their proprietary information. Quore is explicitly prohibited from duplicating, sharing with third parties, or using the documents for any purpose other than providing software operation without the franchisee's written consent. This is a significant benefit for franchisees, as it ensures their sensitive business information remains confidential and is not misused.
After the subscription period ends, the Atwell Suites franchisee can still access, download, or delete these documents by providing Quore with written notice. Quore is obligated to provide this access for up to ninety (90) days after the subscription ends. This post-subscription access period allows franchisees to retrieve their data even after they discontinue using Quore's services, providing a safety net for data management and business continuity.