How often does SCH require Atwell Suites franchisees to refresh PMS hardware/software?

According to the 2025 Atwell Suites Franchise Disclosure Document, franchisees are required to refresh their Property Management System (PMS) hardware and software every 48 months. This requirement ensures that all Atwell Suites hotels maintain up-to-date technology, which is crucial for efficient operations and guest satisfaction.

The costs associated with the initial PMS hardware and software, along with installation and initial training, are the franchisee's responsibility. These costs are custom quoted at the time the deployment process begins. However, these initial estimates do not include additional training, equipment, software, operational manuals, shipping, taxes, insurance, or travel and lodging expenses for personnel involved in the installation and training.

The 48-month refresh cycle means that franchisees should budget for ongoing technology expenses to keep their systems current. While Holiday may consider requests to alter these requirements under special circumstances, any changes must comply with applicable laws. This regular upgrade requirement is a standard practice in the hotel industry to maintain competitiveness and security.