How often are Atwell Suites hotels required to refresh the Public Access Computers?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotels are required to install designated workstations and a multi-function printer, providing complementary internet access to Hotel guests in the Business Center ("Public Access Computers"). The Public Access Computers must be available 24 hours a day, must utilize SCH-approved security protection software and must include enrollment in a 24x7 support program offered by an SCHapproved vendor. In addition, all Public Access Computers are required to be refreshed every four years, a minimum of one computer must have Microsoft Office, and all must operate at the same or greater bandwidth port speed as other internet enabled devices on the Guest Internet Access network. You may be required to sign a participation agreement with an approved vendor for these services.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 65–73)
What This Means (2025 FDD)
According to the 2025 Atwell Suites Franchise Disclosure Document, hotels are required to refresh their public access computers every four years. These computers, located in the business center, must be available to hotel guests 24 hours a day and have SCH-approved security protection software. Additionally, franchisees must enroll in a 24x7 support program offered by an SCH-approved vendor.
At least one computer must have Microsoft Office installed, and all computers must operate at the same or greater bandwidth port speed as other internet-enabled devices on the guest internet access network. This ensures that guests have reliable and up-to-date technology for their business needs while staying at the hotel.
Prospective franchisees should consider the cost of these periodic computer refreshes and ongoing support when evaluating the potential profitability of an Atwell Suites franchise. It is also important to factor in the cost of software and vendor agreements to ensure compliance with Atwell Suites' standards.