What managed Fortinet solution will AT&T provide to an eligible Atwell Suites participant?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
AT&T will provide a managed Fortinet solution to Eligible Participant. In addition, AT&T will resell the CrowdStrike Complete Third-Party Software ("CrowdStrike Complete") to Eligible Participant and will provide management of the Third-Party Software as Customer requires. AT&T will provide other managed security components per the full Customer scope of work detailed on Customer's portal Merlin and is incorporated herein by reference. In order to access the full scope of work for this project, login to Customer's portal Merlin and type "AT&T SOW" in the search box. Any changes and associated pricing changes will require execution via the Change Control process described in Section 7 below**.** AT&T will deploy and manage the MSS for the Eligible Participant's front office ("FO") environment (also referred to as the Property Management System (PMS) network); the Covered Devices in the FO environment to which Base Pricing applies consists of one (1) server and five (5) workstations (described in pricing tables below). AT&T shall optionally provide Active Directory (AD) Services as part of the AT&T FastConnect set of services, as detailed in the full scope of work to meet Customer's requirement for access control services and high-quality support for the access control management solution. AT&T shall optionally provide the Managed Token Remote Access Services & Managed Back-up Services (One Safe Place) as defined in the full scope of work.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites's 2025 Franchise Disclosure Document, AT&T will provide a managed Fortinet solution to eligible participants. In addition, AT&T will resell CrowdStrike Complete Third-Party Software and provide management of the Third-Party Software as the customer requires. AT&T will also provide other managed security components as detailed on the customer's portal, Merlin.
AT&T will deploy and manage Managed Security Services (MSS) for the eligible participant's front office environment, also referred to as the Property Management System (PMS) network. The covered devices in the front office environment to which base pricing applies consist of one server and five workstations. AT&T may optionally provide Active Directory (AD) Services as part of the AT&T FastConnect set of services to meet the customer's requirement for access control services and high-quality support for the access control management solution. AT&T may also optionally provide Managed Token Remote Access Services & Managed Back-up Services (One Safe Place).
For a prospective Atwell Suites franchisee, this means that AT&T will handle the cybersecurity aspects of their hotel's network, specifically focusing on the front office systems. This includes not only the initial setup and deployment of the Fortinet solution but also the ongoing management and maintenance of these systems. The franchisee will need to utilize the Merlin portal to access the full scope of work details. The franchisee should also note that while a base level of service is provided, additional services like Active Directory and remote access management are optional and may incur additional costs.