What is the latest an Atwell Suites hotel must commence implementing non-hosted updates after notice from FreedomPay?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
FreedomPay may implement a hosted update on the FreedomPay Solution at such time as it determines, and Hotel shall have the flexibility to commence implementing non-hosted updates according to the schedule of IHG, which implementation shall be commenced no later than twelve (12) months after notice from FreedomPay and completed no later than twenty-four (24) months after such notice, unless such non-hosted update is required by Law, network requirements or PCI requirements, or other applicable authority, in such case Hotel shall implement such non-hosted update in accordance with the date required in such Law or requirement.
If Hotel fails to implement any nonhosted update when required as set forth herein, FreedomPay reserves the right to terminate operational support for the prior release (even if Hotel continues to rely on the prior release) and will not be deemed in breach for doing so.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, the hotel must begin implementing non-hosted updates no later than twelve months after receiving notice from FreedomPay. The implementation must be completed no later than twenty-four months after such notice.
However, there are exceptions to this timeline. If the non-hosted update is required by law, network requirements, PCI requirements, or another applicable authority, the Atwell Suites hotel must implement the update in accordance with the date specified in that law or requirement.
Failure to comply with the required implementation timeline allows FreedomPay to terminate operational support for the prior release, even if the hotel continues to use it. FreedomPay will not be considered in breach of contract for doing so.