What does the IHG Connect WiFi solution provide to an Atwell Suites hotel, and what infrastructure is included?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
IHG Connect. The IHG Connect program provides guest internet access and personalized guest internet experience, consisting of:
- IHG Connect Bandwidth providing internet connectivity to the Hotel per the Standards; and
- IHG Connect WiFi IHG-approved wifi solution, including required Hardware and Software infrastructure that enables the Hotel to take control of its guest wireless solutions;
IHG Connect is supported by IHG-certified technology service partners that provision internet, perform wifi integration, and provide ongoing support services. A Participation Agreement with both the internet service provider and the wifi systems integrator is required. Bandwidth is currently provided through an Order Form via IHG Marketplace.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites's 2025 Franchise Disclosure Document, the IHG Connect program provides guest internet access and a personalized guest internet experience. This includes IHG Connect Bandwidth, which provides internet connectivity to the hotel according to IHG's standards. It also includes IHG Connect WiFi, an IHG-approved WiFi solution that provides the required hardware and software infrastructure. This infrastructure enables the hotel to manage its guest wireless solutions.
IHG Connect is supported by IHG-certified technology service partners who handle internet provisioning, WiFi integration, and ongoing support services. To utilize these services, an Atwell Suites franchisee is required to enter into a Participation Agreement with both the internet service provider and the WiFi systems integrator. Bandwidth is currently provided through an Order Form via IHG Marketplace.
This setup ensures that Atwell Suites hotels maintain consistent internet service and WiFi management, aligning with IHG's brand standards. The franchisee benefits from a structured support system and approved technology, but must comply with IHG's chosen providers and agreements. The franchisee is responsible for ensuring they meet the minimum hardware, software, and network connectivity configurations required for the curated solutions, and any non-compliance could lead to the franchisee being responsible for installation and support of non-approved hardware or software.