During what hours must SCH keep the department staffed and open for business for Atwell Suites?

According to the 2025 Atwell Suites Franchise Disclosure Document, SCH is required to keep its department staffed and open during normal business hours in the U.S. Eastern time zone, excluding holidays.

This means that Atwell Suites franchisees can expect SCH to provide services and support during standard business hours, aligning with the Eastern time zone. This is important for franchisees as it dictates the availability of support and services provided by SCH, which could impact the hotel's operations and revenue management.

The exclusion of holidays indicates that SCH will not be available on those days, which franchisees need to consider for their staffing and operational plans. Franchisees should clarify with SCH what constitutes "normal business hours" to ensure it meets the operational needs of their Atwell Suites location and to understand the specific hours of support they can expect.