For Atwell Suites hotels, what are the two monthly fees associated with the Cloud PMS?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ravel, meals and lodging if they attend the program in person.
Technology Equipment:
Holiday currently designates the use of the Cloud PMS for all Atwell Suites-branded Hotels. As of the date of this disclosure document, HotelKey is the only approved Cloud PMS provider (see Items 1,5,6,7,8 and 11); however, SCH may offer additional cloud-based PMS providers in the future. Cloud PMS has a straightforward pricing structure, consisting of two monthly fees (a PMS Solution Fee paid throughout the term of the License and an Implementation Fee paid during the initial 48 months of the operation of the Hotel). Payment of these fees must be made directly to SCH. Holiday estimates the cost for Cloud PMS plus additional onsite training and support to be $22,000 to $26,000 for a hotel with 1-100 rooms; $24,000 to $29,000 for a hotel with 101-175 rooms; $28,000 to $37,00
Source: Item 5 — INITIAL FEES (FDD pages 27–30)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, the Cloud PMS (Property Management System) has two monthly fees. These fees are a PMS Solution Fee, which is paid throughout the term of the license agreement, and an Implementation Fee, which is paid during the initial 48 months of the hotel's operation. These fees are paid directly to SCH (presumably Six Continents Hotels, Inc., the parent company of Atwell Suites).
The FDD also provides estimates for the total cost of the Cloud PMS, including additional on-site training and support. For a hotel with 1-100 rooms, the estimated cost is $22,000 to $26,000. For a hotel with 101-175 rooms, the estimated cost is $24,000 to $29,000. For a hotel with 176-250 rooms, the estimated cost is $28,000 to $37,000. For a hotel with 251 rooms or more, the estimated cost is $40,000 or greater. These figures give prospective franchisees a sense of the overall investment required for the Cloud PMS, beyond just the monthly fees.
Prospective franchisees should note that these are estimates, and the actual costs may vary. The FDD indicates that all hotels will require a custom quote at the time the deployment process begins to better determine estimated costs. These costs must be paid before any goods or services are delivered to the hotel. The custom quote will include the basic hardware and software for the PMS, installation, and initial employee training. Franchisees should confirm with Atwell Suites the exact amounts of the PMS Solution Fee and the Implementation Fee during their due diligence process, as well as any potential changes to approved Cloud PMS providers.