What are Atwell Suites hotels required to do to maintain the equipment used for the Secure Payment Solution?

According to Atwell Suites' 2025 Franchise Disclosure Document, the hotel is responsible for maintaining the equipment used for the Secure Payment Solution. Specifically, the hotel must ensure that the equipment is kept in good and proper working condition, with allowances for normal wear and tear. The hotel is not allowed to make any alterations or improvements to the equipment without first obtaining written approval from the manufacturer.

Furthermore, Atwell Suites hotels must operate and maintain the equipment in accordance with the user manuals and documentation provided. They must also adhere to any instructions issued by the manufacturer. This ensures that the equipment is used correctly and that any potential issues are addressed promptly and in the manner prescribed by the manufacturer.

Since the equipment is manufactured by a third party, it is subject to a warranty provided by that third party. IHG assigns this warranty to the hotel or, if it cannot be assigned, IHG will pass through the benefit of such warranties to the hotel and cooperate with the hotel in this respect. This means that Atwell Suites franchisees can benefit from the manufacturer's warranty for the equipment, providing some protection against defects or malfunctions. This arrangement helps to mitigate the financial risk associated with equipment maintenance and repairs.