For Atwell Suites hotels, what is the duration of processing PMS data as outlined in the agreement?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject matter and duration of processing | To provide the services to Hotel as set forth in the Agreement, including but not limited to the operation and maintenance of the PMS Solution, the processing of the PMS Data, and the transfer of PMS Data to IHG. The duration of the processing shall be the Term of the Agreement and |
|---|---|
| any transition period following the end of the Term. | |
| Nature and purpose of processing | Those processing activities which are necessary to enable HotelKey to install, configure, operate, and provide the PMS Solution. |
| Categories of Personal Data and Sensitive Data | Names, contact details, dates of birth, nationalities, genders, hotel stay preferences, other preferences, passport and other identification details, payment details, reservation details, dates of stay, signatures, front desk records, housekeeping and maintenance records, group management, reporting, finance, and property settings. Workforce members' names, contact details, and credentials. |
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to the 2025 Atwell Suites Franchise Disclosure Document, the processing of PMS (Property Management System) data will occur for the term of the agreement between the hotel and HotelKey, including any transition period after the agreement ends. This processing is essential for HotelKey to provide services to the hotel, which includes operating and maintaining the PMS solution and transferring PMS data to IHG.
For a prospective Atwell Suites franchisee, this means that HotelKey, the PMS provider, will handle hotel data throughout the franchise term. This data processing ensures the PMS functions correctly, allowing franchisees to manage hotel operations effectively. The continued processing during any transition period ensures data continuity even when the agreement concludes.
It's important to note that the agreement also covers the nature and purpose of processing, which includes activities necessary for HotelKey to install, configure, and operate the PMS solution. The categories of personal data processed include names, contact details, dates of birth, nationalities, genders, hotel stay preferences, payment details, reservation details, and workforce member information. Franchisees should be aware of these data processing activities and ensure compliance with privacy and data protection terms outlined in Attachment 2 of the agreement.