For Atwell Suites hotels, what components are included in the required Keycard System, and what is specifically excluded from this requirement?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
All Atwell Suites® Hotels must utilize an approved Keycard System that meets brand requirements. This includes the server, key encoders, installation, and support. It does not include the cost of the locks for the doors themselves. You must obtain ongoing maintenance and support for the required Keycard System software, including upgrades and new versions. You must also obtain ongoing equipment maintenance for the Keycard System hardware. The Keycard System Provider will bill and collect the fee from you for the required Keycard System hardware / software support. The costs will vary depending on the Hotel's specific technology needs, including the number of key encoders and servers at the Hotel. The Keycard System must interface with the Property Management System (PMS).
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 65–73)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, all hotels must use an approved Keycard System that meets brand requirements. This system includes the server, key encoders, installation, and ongoing support. However, the cost of the door locks themselves is specifically excluded from this requirement. Franchisees are also responsible for obtaining ongoing maintenance and support for the Keycard System software, including upgrades and new versions, as well as ongoing equipment maintenance for the Keycard System hardware.
The Keycard System Provider will directly bill the franchisee for the required hardware and software support, with costs varying depending on the hotel's specific technology needs, such as the number of key encoders and servers. It is essential that the Keycard System interfaces with the Property Management System (PMS) to ensure seamless operations.
For a prospective Atwell Suites franchisee, this means budgeting not only for the initial Keycard System setup but also for continuous maintenance, software updates, and hardware support. The exclusion of door lock costs implies that franchisees have separate responsibilities for ensuring the security and functionality of the physical locks on guestroom doors. The integration requirement with the PMS highlights the importance of compatibility and coordinated functionality between these two critical systems.