When does the General Manager Program training for Atwell Suites need to be attended after opening?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ent is included in the annual subscription for the IHG University.
In addition, the General Manager, Guest Service Manager, Sales Director/Manager, Executive Housekeepers, Director of Engineering and Food and Beverage Director or Manager must also complete annual retraining requirements as Holiday may designate.
All General Managers, Department Heads and employees must complete Brand Service Training Program within the first 30 days of employment (also for a returning employee with a break greater than 12 months). The Hotel Experience Champion or designated Training Manager must ensure Brand Experience Training to new employees is implemented and completed within the first 30 days of their employment.
Note 3: Holiday's employees will provide on-site consulting and/or training visit(s) to your Hotel each year. During the visit, Holiday's employee will engage in the Focus consulting process. Topics will include, for example: the Reservations and channel Systems, Revenue Management, Service Management, Marketing Programs/Promotions, IHG Concerto™ system and other operational and customer service areas. The General Manager, department heads and designated staff will develop Market Analysis, Revenue Planning, Sales Planning, Service Planning strategies and action plans during the on-site visits;
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 75–87)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, all General Managers, Department Heads, and employees must complete the Brand Service Training Program within the first 30 days of employment, which also applies to returning employees with a break greater than 12 months. The Hotel Experience Champion or designated Training Manager must ensure Brand Experience Training to new employees is implemented and completed within the first 30 days of their employment.
Additionally, if the same person serves as both the Sales Director and General Manager, they must complete both the General Manager initial certification training program and the Sales Director training program appropriate for the Atwell Suites brand. New Directors of Sales (or equivalent sales roles) to the IHG system must participate in the Sales Learning Pathway training and Solution Selling training. The Sales Learning Pathway web-based learning modules must be completed within 90 days of employment, and the IHG Way of Sales Solution Selling instructor-led sales training must also be successfully completed within 90 days of employment.
Furthermore, the FDD states that General Managers, Guest Service Managers, Sales Directors/Managers, Executive Housekeepers, Directors of Engineering, and Food and Beverage Director or Manager must also complete annual retraining requirements as designated by Holiday. This ongoing training ensures that staff remains updated with the latest brand standards and operational procedures.