Where is the FreedomPay infrastructure physically located for Atwell Suites transactions?

According to Atwell Suites' 2025 Franchise Disclosure Document, the FreedomPay infrastructure is physically located on servers within dedicated or locked cages at one of the many data centers in the FreedomPay network. These data centers are equipped with power, network, and carrier services. FreedomPay owns, operates, and manages this infrastructure, including provisioning, monitoring, and customer support. This setup ensures that transaction services are delivered to Atwell Suites customers through a secure and reliable platform.

The data centers housing the FreedomPay infrastructure have limited access, with entry restricted to authorized personnel who undergo identity verification. Physical security measures include on-premises security guards, closed-circuit video monitoring, and intrusion protection systems. Within these data centers, all equipment is securely stored with multiple layers of security. This multi-layered approach to security is designed to protect sensitive transaction data and maintain the integrity of the FreedomPay system.

FreedomPay's system is designed with multiple levels of redundancy, and the applications and services run on separate hardware nodes where data is stored. Application data is stored on separate storage devices, and sensitive information is encrypted. Additionally, FreedomPay has successfully completed a SOC 2 Type II audit, receiving an "unqualified" opinion, which attests that their controls comply with the Trust Services Principles for security, availability, and confidentiality. This external validation provides assurance that FreedomPay maintains high standards for data protection and system reliability, which is crucial for Atwell Suites franchisees who rely on this infrastructure for processing transactions.