For Atwell Suites franchisees, what is the timeframe required to install and integrate software or service updates after receipt?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- 10.5 Updates. At any time we may release updates to Software or Services ("Updates"), which you must install and integrate with your systems within 30 days of receipt.
Failure to install Updates timely may impair the Software or Services.
We have no liability for your failure to properly install the most current version of Software or any Update, and we have no obligation to provide support or services for outdated versions.
Updates to the Minimum Configuration.
Within 90 days (or a shorter or longer period specified by IHG in writing (email sufficient)) following any update to the Minimum Configuration by IHG, Licensee will (i) purchase and install then-current approved Software and approved Hardware described in the Minimum Configuration, and (ii) decommission any Hardware and Software that is no longer approved, as applicable, in each case at Licensee's expense.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, franchisees are required to install and integrate software or service updates within 30 days of receipt. Failure to comply with this timeframe may negatively impact the functionality of the software or services.
Atwell Suites is not liable if a franchisee fails to properly install the most current version of the software or any update. Additionally, Atwell Suites is not obligated to provide support or services for outdated versions of the software. This highlights the importance of adhering to the update schedule to maintain optimal system performance and support.
Furthermore, Atwell Suites may specify shorter or longer periods for franchisees to update the Minimum Configuration. Franchisees will purchase and install then-current approved Software and approved Hardware described in the Minimum Configuration, and decommission any Hardware and Software that is no longer approved, as applicable, in each case at Licensee's expense.