For Atwell Suites franchisees, are the Subscription Fees paid to Quore refundable?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4.5.
Subscription Fee is Non-refundable.
All Subscription Fees already paid shall be non-refundable except as otherwise provided in this Agreement.
- 7.3.
Termination Upon Transfer.
In the event a Hotel is sold, or if Client no longer manages a Hotel, or if a Hotel's franchise agreement regarding any IHG brand expires or terminates during the Subscription Period, Client may remove that Hotel from the Agreement and terminate that Hotel's subscription to the Software by providing written notice to Quore at least fourteen (14) days prior to the transfer of ownership or end of management.
No Subscription Fees shall be refunded based on such termination.
- 7.4.
Termination Upon Brand Requirements.
In the event a Hotel is required by its Brand to use another software tool that conflicts with the Software, during the Subscription Period, Client may remove that Hotel from the Agreement and terminate that Hotel's subscription to the Software by providing written notice to Quore at least fourteen (14) days prior to the desired termination date.
No Subscription Fees already paid shall be refunded based on such termination.
- 7.7.
Exclusive Remedies.
Except as expressly provided otherwise herein, for any breach of the warranties specified herein, Client's exclusive remedy, and Quore's entire liability shall be an award of credits for future Subscription Fees, Notwithstanding the foregoing, the parties acknowledge that there may not be an adequate remedy for a breach by Client of the express limitations on access and use of the Software as set forth in this Agreement, and accordingly the Parties acknowledge and agree that in such case the non-breaching party shall be
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, subscription fees paid to Quore are generally non-refundable. Specifically, all subscription fees already paid are non-refundable, except as otherwise provided in the agreement. However, there are specific instances where a hotel can be removed from the agreement, such as when a hotel is sold, management changes, or the franchise agreement with IHG expires or terminates. In these cases, written notice must be provided to Quore at least fourteen days prior to the transfer of ownership or end of management, but no subscription fees will be refunded based on such termination.
Similarly, if a hotel is required by its brand to use a different software tool that conflicts with Quore's software during the subscription period, the franchisee can terminate the hotel's subscription by providing written notice to Quore at least fourteen days before the desired termination date. However, no subscription fees already paid will be refunded in this scenario either. This policy means that Atwell Suites franchisees bear the risk of losing prepaid subscription fees if they need to terminate the Quore software agreement early due to a sale, brand requirement, or other unforeseen circumstances.
This non-refundable policy is important for prospective franchisees to consider, as it could represent a significant cost if the software is no longer needed or cannot be used. Franchisees should carefully evaluate the terms of the Quore agreement and consider the potential for these situations to arise. It is also important to note that the agreement specifies that for any breach of warranties, the franchisee's exclusive remedy and Quore's entire liability will be an award of credits for future subscription fees, further emphasizing the non-refundable nature of payments already made.