Where can an Atwell Suites franchisee find additional details and requirements related to chargebacks?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
7 Chargebacks
7.1 Chargebacks Generally. You must reimburse us for all transactions you submit that are charged back and all related amounts, including: (a) all Chargebacks; (b) all fees, fines, penalties, assessments, and other amounts related to disputing or arbitrating a Chargeback or failing to produce records within applicable time limits; and (c) all Chargeback Fees set forth on the Fee Schedule or elsewhere in the Agreement, regardless of whether a Chargeback is settled in your favor or the Cardholder's favor.
7.2 Disputing Chargebacks. You may dispute a Chargeback as provided in the Card Organization Rules, including any requirements for timely submission.
Our obligation to you respecting Chargeback disputes is limited to presenting your dispute to the appropriate Card Organization, to the limited extent required by Card Organization Rules.
We will not engage in direct collection efforts against Cardholders on your behalf.
The Your Payments Acceptance Guide contains additional details and requirements related to Chargebacks.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, additional details and requirements related to chargebacks can be found in the Your Payments Acceptance Guide. The franchisee is responsible for reimbursing Atwell Suites for all transactions that are charged back. This includes the chargebacks themselves, any related fees, fines, penalties, assessments, and other amounts related to disputing or arbitrating the chargeback. This also includes any chargeback fees outlined in the Fee Schedule or elsewhere in the agreement, regardless of whether the chargeback is settled in the franchisee's favor or the cardholder's favor.
The FDD specifies that franchisees may dispute a chargeback as provided in the Card Organization Rules, including requirements for timely submission. Atwell Suites' obligation regarding chargeback disputes is limited to presenting the franchisee's dispute to the appropriate Card Organization, to the extent required by Card Organization Rules. Atwell Suites will not engage in direct collection efforts against cardholders on the franchisee's behalf.
Chargebacks are a common issue for businesses that accept credit card payments, and understanding the process and responsibilities is crucial for Atwell Suites franchisees. The Your Payments Acceptance Guide should provide a comprehensive overview of the chargeback process, including how to prevent them, how to dispute them, and what fees to expect. Franchisees should carefully review this guide to minimize potential losses from chargebacks.