What is the Atwell Suites fee for a site reschedule or if the customer is not ready for the scheduled service?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
articipation Agreements for the Additional Required Services.
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- Site Preparation. Licensee will make available prior to the scheduled installation date, at its own expense, a site for installation and operation of the Hardware in accordance with specifications, which, without waiving or modifying Licensee's obligations hereunder, must be readily accessible to installation personnel. Licensee will furnish the required elec
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, if the franchisee's site is not ready for the hardware installation, and it is not completed to IHG's reasonable satisfaction in a timely manner, the franchisee will pay $2,600 upon invoice from IHG. IHG may modify this charge from time to time. Proper site preparation is essential to the performance of the Hardware and no Hardware will be installed unless and until site preparation has been completed to the reasonable satisfaction of IHG.
This fee covers expenses incurred by Atwell Suites (IHG) due to delays caused by inadequate site preparation. The FDD states that the franchisee is responsible for ensuring the site meets the required specifications for hardware installation, including electrical connections, power outlets, air conditioning, patch panel, and local area network cable installation. The franchisee is also responsible for any alterations IHG deems necessary to prepare the site.
The $2,600 fee is intended to cover costs associated with rescheduling and potential delays. It incentivizes franchisees to ensure their sites are fully prepared before the scheduled installation date. This is a one-time fee assessed if the site is not ready, but it's important to note that IHG can modify this charge in the future.
Prospective Atwell Suites franchisees should carefully review the site preparation requirements and ensure they can meet them within the specified timeframe to avoid incurring this fee. They should also clarify with IHG how the $2,600 fee may be modified over time and what factors might influence such changes.