What is the duration of processing for providing services to an Atwell Suites hotel, as outlined in the agreement?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject matter and duration of processing | To provide the services to Hotel as set forth in the Agreement, including but not limited to the operation and maintenance of the PMS Solution, the processing of the PMS Data, and the transfer of PMS Data to IHG. The duration of the processing shall be the Term of the Agreement and |
|---|---|
| any transition period following the end of the Term. | |
| Nature and purpose of processing | Those processing activities which are necessary to enable HotelKey to install, configure, operate, and provide the PMS Solution. |
| Categories of Personal Data and Sensitive Data | Names, contact details, dates of birth, nationalities, genders, hotel stay preferences, other preferences, passport and other identification details, payment details, reservation details, dates of stay, signatures, front desk records, housekeeping and maintenance records, group management, reporting, finance, and property settings. Workforce members' names, contact details, and credentials. |
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites's 2025 Franchise Disclosure Document, the duration of processing for providing services to the hotel, including operation, maintenance of the PMS (Property Management System) Solution, processing of PMS Data, and transferring PMS Data to IHG, lasts for the term of the agreement. This processing extends to any transition period that follows the agreement's termination.
This means that Atwell Suites franchisees can expect HotelKey to manage and process data related to hotel operations throughout the entire length of their franchise agreement. This includes not only the initial term but also any period necessary for transitioning responsibilities at the end of the agreement, ensuring continuity of service.
The processing activities encompass everything required for HotelKey to install, configure, operate, and provide the PMS Solution. This ensures that the hotel's systems are fully functional and supported throughout the franchise term. The data processed includes a wide range of personal and sensitive information, such as names, contact details, dates of birth, nationalities, genders, stay preferences, passport details, payment information, reservation details, stay dates, signatures, front desk records, housekeeping and maintenance records, group management data, reporting, financial data, property settings, and workforce member information.
For a prospective franchisee, this indicates a comprehensive data management system is in place, handled by HotelKey, with oversight from IHG. Franchisees should ensure they understand the full scope of data processing activities, data security measures, and their responsibilities regarding data privacy and compliance during both the active term of the agreement and any transition period.