What is the currently designated Cloud PMS for all Atwell Suites-branded Hotels?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ravel, meals and lodging if they attend the program in person.
Technology Equipment:
Holiday currently designates the use of the Cloud PMS for all Atwell Suites-branded Hotels. As of the date of this disclosure document, HotelKey is the only approved Cloud PMS provider (see Items 1,5,6,7,8 and 11); however, SCH may offer additional cloud-based PMS providers in the future. Cloud PMS has a straightforward pricing structure, consisting of two monthly fees (a PMS Solution Fee paid throughout the term of the License and an Implementation Fee paid during the initial 48 months of the operation of the Hotel). Payment of these fees must be made directly to SCH. Holiday estimates the cost for Cloud PMS plus additional onsite training and support to be $22,000 to $26,000 for a hotel with 1-100 rooms; $24,000 to $29,000 for a hotel with 101-175 rooms; $28,000 to $37,000 for a hotel with 176-250 rooms; and $40,000 or greater for a hotel with 251 rooms or more.
If you are entering into a Change of Ownership License for your Hotel, IHG may allow the existing Opera or Opera Xpress PMS equipment to be utilized at the Hotel until such equipment is deemed end of life and/or any hosting agreement with Oracle terminates. Oracle America, Inc. is the PMS provider that will supply the Opera
Source: Item 5 — INITIAL FEES (FDD pages 27–30)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, the brand designates the use of a Cloud PMS (Property Management System) for all its hotels. As of the date of the FDD, HotelKey is the only approved Cloud PMS provider. However, Six Continents Hotels (SCH) may offer additional cloud-based PMS providers in the future.
The Cloud PMS has a straightforward pricing structure, consisting of two monthly fees: a PMS Solution Fee paid throughout the term of the license and an Implementation Fee paid during the initial 48 months of the hotel's operation. These fees must be paid directly to SCH.
The FDD provides estimates for the cost of Cloud PMS, including additional onsite training and support. For hotels with 1-100 rooms, the estimated cost is $22,000 to $26,000; for hotels with 101-175 rooms, it's $24,000 to $29,000; for hotels with 176-250 rooms, it's $28,000 to $37,000; and for hotels with 251 rooms or more, it's $40,000 or greater. If a franchisee is entering into a Change of Ownership License, IHG may allow the existing Opera or Opera Xpress PMS equipment to be utilized at the Hotel until such equipment is deemed end of life and/or any hosting agreement with Oracle terminates. Oracle America, Inc. is the PMS provider that will supply the Opera or Opera Xpress PMS software that the Hotel will utilize.