What is the currently approved Cloud PMS provider for Atwell Suites hotels?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Currently, Atwell Suites® Hotels must use the Cloud PMS. As of the date of this disclosure document, HotelKey of 4100 Midway Road, #2115, Carrollton, Texas 75007 is the only approved Cloud PMS provider. In the future, additional providers may be approved by SCH. If the Hotel is being acquired by a Change of Ownership License, the Hotel may utilize the current Opera or Opera Xpress PMS. Oracle America, Inc. ("Oracle") of 7301 Columbia Gateway Drive, Columbia, Maryland 21046-2289 (whose phone number is 443-285-8000) is the only supplier of Opera and Opera Xpress software licenses and support services. Certain members of your staff may participate in e-learning prior to a PMS trainer's arrival on-site at the Hotel. Once trainers arrive, the staff will receive on-site training in the use of the PMS. The staff that must be trained and certified varies with the size of your Hotel. The cost for this training is included in the projected license fee and installation cost estimates – see the estimated costs for the equipment, installation, software and training for the PMS and Reservation System in Item 5 of this disclosure document.
Through one or more "private network" connecting services, or another solution as specified, the PMS enables you to receive reservations from the Central Reservation Centers, or any other Atwell Suites® Hotel, travel agencies and your own Hotel. The Reservation System software custom configured to SCH's requirements. You may install only computers, components or peripheral devices and equipment meeting SCH's specifications for the PMS and Reservation System. You may obtain the hardware from SCH or any third-party vendor that meets SCH's specifications. You must periodically upgrade the equipment to accommodate enhanced versions of PMS, as provided in the Master Technology Services Schedule. SCH will provide or arrange for training and implementation support, as described in the Master Technology Services Schedule, and has entered into agreements with service providers for maintenance for the PMS. SCH or the provider will bill you for these services (see Item 7 for expenses relating to travel and on-site support).
The PMS provides a computerized front desk operation and is designed to increase speed and productivity of front desk operational tasks (i.e., Check-In, Check-Out, Night-Audit, Housekeeping, Management Reports, etc.).
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 75–87)
What This Means (2025 FDD)
According to the 2025 Atwell Suites Franchise Disclosure Document, the only approved Cloud PMS (Property Management System) provider is HotelKey, located at 4100 Midway Road, #2115, Carrollton, Texas 75007, as of the date of the document.
However, the FDD indicates that Atwell Suites may approve additional Cloud PMS providers in the future. If a hotel is acquired through a Change of Ownership License, it may be able to use the current Opera or Opera Xpress PMS. The sole supplier for Opera and Opera Xpress software licenses and support services is Oracle America, Inc., located at 7301 Columbia Gateway Drive, Columbia, Maryland 21046-2289.
The PMS enables franchisees to receive reservations from Central Reservation Centers, other Atwell Suites hotels, travel agencies, and their own hotel through a private network or another specified solution. Franchisees must use computer hardware and software that meets Atwell Suites' specifications for the PMS and Reservation System and must periodically upgrade their equipment to accommodate enhanced versions of the PMS.
Atwell Suites provides or arranges for training and implementation support for the PMS, and franchisees will be billed for these services. The PMS offers a computerized front desk operation designed to increase the speed and productivity of front desk tasks such as check-in, check-out, night audits, housekeeping, and management reports.