What are the 'Core Services' for Atwell Suites hotels, as detailed in Schedule 2?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Schedule 2 to Attachment "D" Core Services
IHG ConcertoTM. IHG Concerto is an IHG-proprietary, cloud-based computerized solution that provides key features needed to manage and operate a Hotel, including:
- Reservations system;
- Revenue management system;
- Content management system;
- Guest relations; and
- Hotel operations insights.
As part of the Core Services, IHG provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.
Support Services. Support services include remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration and required as part of Licensee's use of the Core Services and the Additional Required Services.
Hotel Opening Consultation Services. (required only for Hotels new to an IHG Portfolio Brand). Guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to the 2025 Atwell Suites FDD, the Core Services, as detailed in Schedule 2, include IHG ConcertoTM, Support Services, and Hotel Opening Consultation Services. IHG Concerto is a cloud-based solution that provides key features needed to manage and operate a Hotel, including reservations, revenue, and content management systems, guest relations, and hotel operations insights. As part of the Core Services, IHG provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.
Support services encompass remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration and required as part of Licensee's use of the Core Services and the Additional Required Services. Hotel Opening Consultation Services are required only for Hotels new to an IHG Portfolio Brand and include guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
These core services are provided by IHG, its affiliates, or service providers and are essential for operating the Atwell Suites hotel within the Brand System. IHG reserves the right to modify or replace these Core Services, and will notify the franchisee of any material modifications.