What are the 'Core Services' for an Atwell Suites hotel, as defined in Schedule 2?
Atwell_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Schedule 2 to Attachment "D" Core Services
IHG ConcertoTM. IHG Concerto is an IHG-proprietary, cloud-based computerized solution that provides key features needed to manage and operate a Hotel, including:
- Reservations system;
- Revenue management system;
- Content management system;
- Guest relations; and
- Hotel operations insights.
As part of the Core Services, IHG provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.
Support Services. Support services include remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration and required as part of Licensee's use of the Core Services and the Additional Required Services.
Hotel Opening Consultation Services. (required only for Hotels new to an IHG Portfolio Brand). Guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
Source: Item 23 — Receipts (FDD pages 99–486)
What This Means (2025 FDD)
According to Atwell Suites' 2025 Franchise Disclosure Document, the Core Services are technology solutions required to operate the hotel within the Brand System. These services are detailed in Schedule 2 of Attachment D.
The Core Services include IHG ConcertoTM, which is IHG's proprietary cloud-based solution for managing hotel operations. IHG Concerto provides key features such as a reservations system, revenue management system, content management system, guest relations, and hotel operations insights. As part of the Core Services, Atwell Suites provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.
Additionally, the Core Services include support services, offering remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration. These support services are required for the franchisee's use of both the Core Services and the Additional Required Services. Hotel Opening Consultation Services are also included as a Core Service, but are only required for Hotels new to an IHG Portfolio Brand. These services provide guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
IHG has the right to modify or replace these Core Services, and will notify the franchisee of any material modifications.