What components are included in the property management system and telecommunications system that Atwell Suites franchisees must purchase?

According to Atwell Suites' 2025 Franchise Disclosure Document, the property management system and telecommunications system include several components that franchisees must purchase from designated third-party vendors or vendors whose equipment and software meet Holiday's specifications. These components include access to the Reservation System, IHG Concerto™, and the GDS, as well as access to the Revenue Management System (RMS) functionality through the IHG Concerto™ platform.

Additionally, franchisees must acquire Property Management System (PMS) hardware, software, training, and support from a PMS provider, along with a PMS interface to SCH systems. The system also requires all necessary workstations and printers, local area network and wide area network connectivity, and HSIA for the hotel's operations, specifically the front office network. Franchisees also gain access to IHG Merlin, an internet-based information delivery service, presence on the hotel brand internet sites, and an approved IHG Admin Program for personal computers and servers on the IHG Network.

Furthermore, Atwell Suites franchisees must purchase all private network connecting services equipment needed to communicate with the Reservation System from a vendor designated by Holiday. They are also required to enter into third-party license agreements to use certain software, including the PMS software, and support agreements with technology support vendors. Currently, Atwell Suites Hotels must use the Cloud PMS, with HotelKey as the only approved Cloud PMS provider as of the date of the FDD. If the hotel is acquired via a Change of Ownership License, it may use the current Opera or Opera Xpress PMS, with Oracle America, Inc. as the sole supplier for these software licenses and support services.

The PMS enables franchisees to receive reservations from Central Reservation Centers, other Atwell Suites hotels, travel agencies, and their own hotel through private network connecting services. Franchisees may only install computers, components, or peripheral devices and equipment meeting SCH's specifications for the PMS and Reservation System and must periodically upgrade the equipment to accommodate enhanced versions of PMS. The PMS provides a computerized front desk operation designed to increase the speed and productivity of front desk operational tasks such as check-in, check-out, night-audit, housekeeping, and management reports.