Who supplies and maintains the back-office operating system for an Aplus store?

According to Aplus's 2024 Franchise Disclosure Document, Sunoco Retail LLC will supply and maintain the back-office operating system for Aplus stores before operations begin. This service is outlined in Section 5.3.1 of the Franchise Agreement. Sunoco Retail LLC may also direct their Designated Service Provider, which could be a designated area representative, to perform this task.

This means that as an Aplus franchisee, you will not be responsible for sourcing or maintaining the back-office operating system yourself. Aplus takes on this responsibility, ensuring that the system is in place and functioning correctly from the outset. This can be a significant benefit, as it removes the burden of having to research, purchase, and set up a complex system on your own.

However, franchisees are required to purchase and use designated hardware and software programs, including the integrated point-of-sale system, and pay a Technology Fee for their use. The monthly fee for the back-office support system and license is estimated to be between $330 and $450. Aplus may permit the use of existing systems and licenses if they meet their specifications, and in such cases, the monthly fee may be reduced to $150 per month. A broadband connection is required at the Aplus Store to facilitate automated communications and data collection. Franchisees are also responsible for protecting themselves from disruptions, internet access failures, and security breaches.